TH Trader App - Privacy Policy

1. Information Handled Through the App

TH Trader connects users to third-party trading platforms and related services. Information may be processed by us or connected service providers when you use the App, even where we do not store a separate copy.

• Account information: user IDs, trading account identifiers and authentication or session information required to access your account.
• Contact information: information you provide when registering, recovering account access or requesting support.
• Trading information: account balances, orders, positions, trading history and instructions submitted through the App.
• Technical information: device identifiers, information about interactions with the App and crash reports.
• Support information: messages and other information you provide when contacting us.

2. How Information Is Used

Information is processed as necessary to provide and support the App and its connected services.

• Authenticate users and connect trading accounts.
• Display account information and carry out trading instructions.
• Provide account settings and personalised functionality.
• Maintain security and prevent misuse.
• Understand app usage, diagnose faults and improve reliability.
• Respond to support enquiries.
• Meet applicable legal and regulatory obligations.

Technical analytics may be used to improve the App. Analytics does not necessarily involve advertising or tracking users across other companies’ apps and websites.

3. Third-Party Services

TH Trader relies on trading platforms and technology providers to deliver its functionality. Relevant information is shared with these providers as needed to provide the services you use.

• Providers processing information on our behalf are required to protect it consistently with this policy and applicable law.
• Trading providers may also process information independently to operate your account, execute trades and meet their own legal obligations.
• Their privacy policies explain those activities, including their retention practices and how to exercise your rights.
• You can contact us for information about the providers involved in processing your data through TH Trader.

4. Advertising and Tracking

We do not sell or rent personal information.

• We do not use information collected through TH Trader to track you across other companies’ apps or websites for targeted advertising.
• We do not authorise providers acting on our behalf to do so.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

• Retention depends on the nature of the information, whether it is needed to provide an active service or resolve a support issue, and any applicable legal, regulatory or dispute-resolution requirements.
• Information is deleted or anonymised when it is no longer needed.
• Connected trading providers retain information under their own retention policies and applicable legal requirements.
• Deleting the App does not automatically delete your trading account or records held by those providers.

6. Security

We take reasonable technical and organisational measures to protect information handled in connection with the App. However, no electronic system or transmission can be guaranteed completely secure.

• You should keep your account credentials confidential.
• Notify your trading provider promptly if you suspect unauthorised access.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information.

• You may have rights to access, correct, delete or receive a copy of your personal information, or to object to or restrict certain processing.
• Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• To make a privacy or deletion request, contact support@thtrader.app. We may need to verify your identity before responding.
• Where your trading provider independently controls the relevant information, you may need to submit your request directly to that provider. We can help identify the appropriate contact.
• Certain records may need to be retained to comply with legal obligations.
• You may also have the right to complain to the relevant data-protection authority.

8. International Processing

We and our service providers may process information in countries outside your country of residence.

• Where required by applicable law, appropriate safeguards are used to protect personal information transferred internationally.
• Contact us for further information about where your information is processed and the safeguards that apply.

9. Children’s Privacy

TH Trader is not intended for children.

• Users must meet the minimum age and eligibility requirements applicable to the trading services they access.
• If you believe a child has provided personal information through the App, please contact us.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to the App, our services or legal requirements.

• The latest version will be available on our website.
• The “Last updated” date will be revised.
• We will provide additional notice where required by law.

11. Contact Us

For questions about this policy or to make a privacy request, contact us using the details below.